Last Updated: September 2026
Thank you for shopping at Sarangi OralCare . We take immense pride in crafting premium, eco-friendly oral care products . However, we understand that sometimes you might change your mind.
We offer a straightforward 7-Day Return & Refund Policy to ensure a worry-free shopping experience.
1. 7-Day Return Window
You have 7 calendar days from the date you receive your shipment to request a return or exchange. If 7 days have passed since your delivery date, we unfortunately cannot offer you a refund or exchange.
2. Eligibility Criteria for Returns
To be eligible for a return and full refund, your item must meet the following strict conditions:
- The packet must be completely unopened and unused.
- The product must be in the exact same condition that you received it.
- It must be in its original, sealed packaging (including any outer protective wrapping or boxes).
- Note: Due to the strict personal hygiene nature of oral care products (like toothbrushes and tongue cleaners), we cannot accept returns or issue refunds for any packet that has been opened or unsealed, even if the product inside was not used.
3. How to Initiate a Return
If your packet is unopened and you wish to return it, please follow these steps:
- Send an email to our support team at contact@sarangioralcare.in with the subject line: Return Request – [Your Order Number].
- Attach a clear photograph of the unopened, sealed packet to verify its condition.
- Our team will review your request within 24–48 hours and send you detailed instructions on how to ship the package back to us.
4. Return Shipping Costs
- Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.
- We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Processing Your Refund
Once your return package is received and inspected by our warehouse team, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund based on the packet condition.
- Approved Returns: If the packet is verified as unopened, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (UPI, Credit/Debit Card, or Net Banking via Razorpay) within 5 to 7 business days.
6. Damaged or Defective Items
If you received an item that was physically damaged or defective upon arrival, please contact us immediately within 24 hours of delivery with an unboxing video or photos. In such cases, we will issue a free replacement or a full refund at no extra shipping cost to you.
